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Help Desk Methodology

At “Comsys Software”, we are focusing on customer satisfaction and delivering excellence state-of-the art-solutions. Comsys is keen to provide our customers with immediate, real-time access to the right person to answer their questions & inquiries through many variations of call flows (Phone calls, Web Submit, E-mail or Fax).

The integrated relationship between the help desk and supporting functions is critical to achieving ultimate performance in the area of customer service.

Hence we establish our Help desk Hotline for Emergency cases working 24/7 for Ultra, Gala and Plaza Front Office Software to be the first contact voice with a professional experienced staff that responds immediately to customers’ troubleshooting and to organize passing calls to the Application Services Consultants if needed.